I. Shopping & Basic Product FAQs
- Skin-friendly & Safe: Standard S925 silver features stable chemical properties. It is lead-free and nickel-free, rarely triggers skin allergies, ideal for sensitive skin and meets European and American jewelry safety standards.
- Premium Texture: Its cool silvery luster is highly versatile. Polished silver matches pearls and rhinestones perfectly to create an elegant luxury aesthetic for all outfits.
- Cost-effective: Far more affordable than platinum and gold. With strong malleability, it can be crafted into delicate shapes such as round beads and diamond settings with diverse styles.
- Restorable & Durable: Tarnished silver can be polished to restore shine, and minor deformation can be adjusted, boasting a longer service life than alloy accessories.
Why Choose Sterling Silver Over Stainless Steel or Alloy? Learn more↗
Our store sells 925 and 999 sterling silver jewelry. With the exception of the springs inside the clasps and the plating layers—which are not made of 925 sterling silver, all other metal parts of the jewelry are made of 925 or 999 sterling silver. Please note that 925 or 999 sterling silver cannot be used to make springs because it lacks the necessary elasticity to spring back!
We select premium cubic zirconia for our daily jewelry, as it provides excellent sparkle, great durability and ethical production. This choice lets us offer well-crafted, stylish sparkling jewelry at a reasonable price for everyday wear.Cubic zirconia scores 8.5 on the Mohs hardness scale, while natural diamond is 10. It is hard enough for daily wear and resists scratches from common everyday objects.
Most of our standard jewelry is made of 925 international standard sterling silver, while some styles are made of 999 fine silver; this is noted on the product detail page. 925 silver does not lose its color; however, oxidation may cause it to turn black or yellow, which is a normal phenomenon for silver jewelry and not a quality issue. Use a silver polishing cloth to bring your silver jewelry back to its luster. Proper daily care can significantly delay oxidation.
All finished products are uniformly stamped with “S925” or “S999” on the inside.
We use electroplating to protect our jewelry from oxidation and to apply different colors to silver pieces. The main methods are vacuum nano-plating and wet plating.
White gold is a rhodium plating; 18K gold is a mixture of pure gold and palladium; rose gold/champagne gold is a mixture of copper, pure gold and palladium.
Most photos are real-life shots that have been professionally retouched, taken from multiple angles under natural light. Slight color differences may occur due to variations in smartphone screens and lighting conditions; the actual texture of the product is generally superior to what is shown in the photos.
II. Size and Fitting FAQs
Click here to view the detailed ring sizing guide. You can wrap a piece of paper around your finger to measure the circumference and refer to the size chart. We accept exchanges, but the buyer is responsible for the cost for international exchange. Therefore, please be sure to select the correct size.
40 cm sits close to the collarbone, 45 cm falls just below the collarbone, and 50 cm rests at chest level; necklace length details are specified on the product page. Most necklaces come with an extension chain, so you can shop with confidence.
Most bracelets come with an adjustable extension chain; fixed-length styles are clearly marked on the product page.
III. Shipping, Dispatch, and Delivery Time FAQs
Standard in-stock orders are packed and shipped within 1-3 business days; custom orders are produced and shipped within 3–7 business days. We primarily partner with cross-border dedicated logistics providers is Yun Express.
A tracking number will be automatically sent after shipment. You can check the real-time shipping status on the order page of our official website or click the tracking button in the email. The entire process is trackable.
Major countries in Europe and the U.S.: 7–15 business days; Australia and Canada: 8-15 business days; delivery times may be longer for remote countries. Click here to view our shipping policy.
If a package is confirmed lost, we will reship it free of charge; if tracking remains stagnant for more than 5 days, we can assist with inquiries. If the package cannot be recovered, we will either reship it or issue a full refund.
IV. Customs Duties and Clearance FAQ
We entrust the shipping company to handle customs duties, so there are generally no additional charges during customs clearance. If customs contacts you regarding the payment of duties, please contact us first, and we will reach out to the logistics company to confirm the details.
Customer service will assist by providing customs clearance documents and guiding you through the process; if clearance is not possible and the package is returned, we will reship it once free of charge.
V. Custom Engraving and Personalization Services FAQ
We offer engraving of letters, dates, and short phrases on rings and necklace pendants. Simple engraving we will charge $2; custom embossed designs with complex patterns incur a customization fee. The production cycle for engraved orders is 3–7 days.
Once custom products are manufactured, they cannot be resold; therefore, returns and exchanges are not accepted. Please confirm all details before placing your order.
We support customization based on your own designs. Please contact us to discuss the design, pricing, and production timeline.
VI. Payment and Order Inquiry FAQ
We accept PayPal, credit cards, Apple pay and Google pay international payment methods. All payments are fully encrypted and secure.
Check your spam folder or go to your account dashboard on the website to view your order. If no order has been generated, please keep a screenshot of your payment receipt and contact customer service to manually re-create the order.
If you have any other questions, please click here to contact us. Alternatively, click the button in the lower-right corner of the page to contact us via email or WhatsApp.
