Privacy Policy - Geowence

Geowence (“we”, “us”, “our”) operates the website www.geowence.com (the “Site”). This Privacy Policy explains how we collect, use, store, disclose and protect your personal information when you browse, register and place orders on our website, and describes your legal rights regarding personal data under GDPR, CCPA and other global privacy laws.

By accessing and using our website, you agree to the terms of this Privacy Policy. If you disagree, please stop using our website.

1. Personal Information We Collect

We only collect necessary information for shopping and after-sales service, and will not collect irrelevant sensitive data such as ID numbers.

1.1 Information actively submitted by users

Basic identity: full name, email address, contact phone number
Delivery information: shipping address, zip code
Order data: purchase records, product preferences, customer service chat records 1.2 Information automatically collected by website technology
Device data: IP address, browser type, device model, system version
Cookies & tracking data: browsing track, page stay time, click records 1.3 Payment information We do not store your credit card, debit card and account passwords. All payment data is securely processed exclusively by third-party official payment channels (PayPal, Stripe).

2. Purpose of Using Personal Information

We use collected information only for the following legitimate purposes:

(1) Complete order confirmation, payment verification, product delivery and logistics tracking;

(2) Respond to customer consultation, after-sales quality problem handling, wrong delivery & damage compensation;

(3) Optimize website page, adjust product display, improve shopping experience;

(4) Send order reminders, logistics notifications; promotional emails only for subscribed users;

(5) Prevent fraud, abnormal orders and illegal malicious access;

(6) Comply with local legal obligations and regulatory requirements.

3. Information Sharing & Disclosure

We will never sell, rent or trade your personal information to any third party for profit.

We only share your data with trusted authorized service providers, and all partners must sign confidentiality agreements:

Logistics & shipping providers: only obtain delivery address for parcel delivery;
Official payment institutions: responsible for secure transaction settlement;
Official analytics & advertising tools: Google Analytics, Meta Pixel, only anonymous traffic analysis, no identity leakage;
Legal mandatory disclosure: We may disclose data when required by court, government legal documents.

4. Cookies & Tracking Technology

Necessary Cookies: Required for normal login, shopping cart retention, checkout, cannot be closed;
Statistical Cookies: Analyze website traffic, you can refuse through browser settings or website cookie pop-up window;
Marketing Cookies: For personalized advertising push, users have the right to opt-out at any time.

5. Data Storage & Security Protection

Storage period:

Order data: Retain for 6 years to comply with international tax and legal retention requirements;
General user information: Keep until users apply for deletion;
Invalid browsing data: Automatically cleaned regularly every 12 months.

Security measures: Whole-site HTTPS encryption, firewall protection, regular security scanning; internal data access authority isolation to prevent information leakage, tampering and theft.

6. Legal Rights of Users

6.1 GDPR Rights (EU & UK Users)

You enjoy the right of access, correction, deletion, data portability, withdrawal of consent, objection to marketing, restriction of data processing. We will reply to your application within 30 working days.

6.2 CCPA Rights (California, USA Residents)

Know what personal information we collect and use;
Request permanent deletion of personal account information;
Opt out of personalized targeted advertising;
No discriminatory treatment for exercising privacy rights.

6.3 Global Universal Application Method

Send your identity verification request to support@geowence.com, clearly mark your demand (check data / modify information / delete account / unsubscribe ads).

7. Cross-border Data Transmission

Your data may be transmitted and stored outside your resident country. We adopt international standard contract clauses (SCCs) to ensure overseas institutions protect your data with the same security standards.

8. Minors Protection

Our website is oriented to adults over 18 years old. If you are under 18, please do not submit personal information without guardian consent. We will actively delete minor data once found.

9. Policy Revision

We reserve the right to update this policy. Updated content will be posted on this page, the latest update date shall prevail. Continuous website use represents acceptance of revised terms.