1.Warranty for Damaged/Wrong Items (Only Valid After-sales Service)
Please contact our customer service support@geowence.com within 7 calendar days after delivery, and provide clear photos of defective items together with the package label. Once verified, you can choose either:
① Full refund to original payment account (no item return needed);
② Free re-delivery of a brand-new replacement.
2.Non-quality Issues Notice(Personal reasons: don’t like it, doesn’t fit, doesn’t match my taste)
We want you to feel comfortable and confident when shopping at Geowence, that’s why we offer a 30-day refund & returns policy. If for any reason you’re not satisfied with your purchase, you may return or exchange the unused item in its original condition and without scratches or signs of wear as long as you contact us within 30 days from the delivery date. The buyer is responsible for the international return postage. Feel free to consult us about size and details before ordering.
3.Man-made Damage Exclusion
We are not responsible for deformation, scratches, oxidation, corrosion and artificial modification caused by improper wearing. Click here to view the silver jewelry care guide.
4.Lost Package
We offer free reshipment or full refund once logistics loss is confirmed.
