1.Warranty for Damaged/Wrong Items (Only Valid After-sales Service)
Please contact our customer service support@geowence.com within 7 calendar days after delivery, and provide clear photos of defective items together with the package label. Once verified, you can choose either:
① Full refund to original payment account (no item return needed);
② Free re-delivery of a brand-new replacement.
2.Non-quality Issues Notice(Personal reasons: don’t like it, doesn’t fit, doesn’t match my taste)
We accept returns and refunds within 30 days of receipt. All items must be returned in their original condition, without scratches or signs of wear. The buyer is responsible for the international return postage, and we will deduct 30% of the total order amount to cover shipping costs, customs duties, and processing fees. Feel free to consult us about size and details before ordering.
3.Man-made Damage Exclusion
We are not responsible for deformation, scratches, oxidation, corrosion and artificial modification caused by improper wearing.
4.Lost Package
We offer free reshipment or full refund once logistics loss is confirmed.
